The system can also be used as an internal messaging system ensuring that messages and ideas are never lost.

The BT Pathway Voicemail is a one port system providing up to a maximum of 18 personal mailboxes and 1 centralised answering machine. The overall message and greeting storage capacity is 80 minutes.

Callers to an extension, which has a mailbox, may leave a message if their call is unanswered or if the extension is busy. Users who have a mailbox can also divert all calls to their Voicemail and access it both locally and remotely by using PIN security. Calls may be monitored using the Featurephone facility to assess whether they should be answered immediately. Each message is Time & Day stamped.

If the Auto Attendant facility is in use they may customise the greeting which is played to callers on all lines programmed with this feature.