The Meridian Option M2216D telephone can be customised for a variety of call centre configurations to enable agents and supervisors to provide callers with a high level of customer service in the most effective and efficient way possible.

The Meridian Option M2216D set includes a standard built-in 2-line x 24 character alphanumeric display that provides vital incoming call information required by agents for customised greetings. Dual headset jacks enable supervisors to train and monitor agents' performance while they are online with a caller.

Feature Highlights

• The digital telephone designed specifically for the call centre environment
• 16 Programmable line/feature keys
• Dual handset/headsets jacks
• Built-in Display for call related statistics
• Options include

Display

• Key Expansion Module(s) for total of 60 line/feature keys
• Analogue Terminal Adapter
• Meridian Communications Adapter
• External Alerter Interface